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Deliveries and Purchases made Safe and Simple

Safe Purchases

We know that once you have made a decision to buy a beautiful product for your home, you want to ensure that your personal details are in safe hands before you press proceed. We work with level 1partners Barclaycard, Sage Pay and Shopify to ensure that all of your personal data is secure.

Safe Deliveries

We also know that you want to get your hands on it as quickly as possible and that you want a clear ETA and simple delivery process. You will be emailed at every stage of your order so that you know exactly where your goods are. 

Delivery Date

Next to each product on the product pages you will find a 'Delivery Date'  e.g: 10/12 days. This tells you when the product is estimated to be delivered to your door from our suppliers and delivery partners. 'In Stock' items are ready for prompt despatch at our warehouse facility and will be delivered much quicker, within 72 hours.

We will always try to get your product to you sooner than stated, but we also know that sometimes delays can happen so we want to give you a realistic time frame. If you have a combination of items with different lead times, we will contact you to clarify if you want a combined delivery or not.

Delivery Charges

We have created a fair and simple delivery-charge system based on the size, weight and value of the product:- 

Small items under 25kgs in weight will be delivered by Royal Mail and they will require a signature. This is to ensure that we can track your item if it goes astray.  If you are not at home at the time of delivery, you will be left a call-card to arrange collection at your closest depot at your convenience.  

Small, really light weight     e.g. Feather wreath         Free of Charge

Small, light items                  e.g. Vases                         £3.50

Small bulky/heavier items   e.g. Baskets                      £6.50

Small heavy items               e.g. Side tables                 £9.50

Larger furniture items will be delivered by a specialist furniture delivery company who have over 30 years experience in this sector. Your furniture will be delivered into the room of your choice by a one or two man team, assembled as appropriate and the waste packaging removed.

We offer this service Free Of Charge to Mainland UK Customers  

If you live in Northern Ireland, Eire, Channel Islands, Isle of Man or Scottish Islands, please email your order to us and we will confirm the quickest and most economical delivery charge to your area. 

Experienced & Trusted

We work with experienced and trusted delivery partners who will ensure that your products are delivered to you as quickly and as safely as possible. All our products have made a long journey to reach your door and on rare occasions things do go wrong. So if you experience any delays or issues please contact us immediately and we will endeavour to correct the issue as quickly as possible. 

 

Though we love her ingenuity, rest assured your goods will not be delivered to you like this !

International Shipping

If you live outside of the United Kingdom, please email your order to us and we will work out the best  delivery route for you.

Sale Price includes VAT . The VAT portion of the sale price is shown at Checkout.

 

Contact Us:

sales@whiteandgrey.co.uk

+44(0)1624 661918

 

Please review our Returns Policy and Terms of Service found at the bottom of our Check Out page